C_C4H510_21 – SAP Certified Application Associate – SAP Service Cloud 2111 | SAP Certification Exam Prep
- Level: Associate
- Exam: 80 questions
- Delivery Methods:SAP Certification for Exam Preparation (PDF Format)
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C_C4H510_21 – SAP Certified Application Associate – SAP Service Cloud
- Level: Associate
- Exam: 80 questions
- Delivery Methods:SAP Certification for Exam Preparation (PDF Format)
Description
- The “SAP Certified Application Associate – SAP Service Cloud ” certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate gets the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.
Topic Areas
Please see below the list of topics which may be covered within this certification and the courses that cover them. Its accuracy does not constitute a legitimate claim; SAP reserves the right to update the test content (topics, items, weighting) at any time.
Service Objects > 12%
Explain Registered Products & their usage operating Tickets. Explain Installed Base & its usage in Service Tickets. Explain Warranty Management & its usage in Service Tickets.
- C4H510 (SAP CLOUD FOR CUSTOMER )
Data Management > 12%
Use data migration templates, troubleshoot data migration issues and understand mass data maintenance. Describe the SAP pre-packaged integration scenarios and optimal project management practices linked to system integration.
- C4H440 (SAP CLOUD FOR CUSTOMER )
User Management 8% – 12%
Perform tasks linked to the maintenance of employees, business roles and users, in addition to set up data restrictions.
- C4H440 (SAP CLOUD FOR Consumer )
Communication Channel and Knowledge Bottom 8% – 12%
Conversation channels for Service Tickets. Knowledge Base in SAP Program Cloud.
- C4H510 (SAP CLOUD FOR CUSTOMER )
Service Business Process 8% – 12%
Identify the various Service Processes and their capabilities. Explain Time Recording and Fulfillment in Service Tickets.
- C4H510 (SAP CLOUD FOR Consumer )
Service Elements and Notification 8% – 12%
Setup Service Levels, Categories and define Work Distribution rules for Service Process. Create a not reallyification process and configure conditions and actions for workflows.
- C4H440 (SAP CLOUD FOR CUSTOMER )
- C4H510 (SAP CLOUD FOR Consumer )
Basic Setup Settings 8% – 12%
Identify standard implementation methodologies utilized by SAP for SAP Cloud for Customer implementations. Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s company requirements.
- C4H440 (SAP CLOUD FOR CUSTOMER )
Reporting < 8%
Leverage MS Excel with SAP Cloud for Customer reports, and identify different components of custom reports and interactive dashboards.
- C4H440 (SAP CLOUD FOR Consumer )
Personalization and Extensibility < 8%
Identify how exactly to use personalization and extensibility, including mashups and custom business objects.
- C4H440 (SAP CLOUD FOR CUSTOMER )
Maintenance Plan < 8%
Explain Maintenance Plan & its usage operating Tickets.
- C4H510 (SAP CLOUD FOR Consumer )
Contracts and Case Management < 8%
Explain Agreements & Case Management operating Tickets.
- C4H510 (SAP CLOUD FOR CUSTOMER )
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